Emerging Technology

52% of Americans say they feel more concerned than excited about the increased use of artificial intelligence.

19% of employed U.S. adults who have heard of ChatGPT think chatbots will have a major impact on their job.

In 2022, 19% of American workers were in jobs that are the most exposed to artificial intelligence, in which the most important activities may be either replaced or assisted by AI. Women, Asian, college-educated and higher-paid workers have more exposure to AI, but workers in the most exposed industries are more likely to say AI will help more than hurt them personally.

As they watch the splashy emergence of generative artificial intelligence and an array of other AI applications, experts participating in a new Pew Research Center canvassing say they have deep concerns about people's and society's overall well-being. At the same time, they expect to see great benefits in health care, scientific advances and education

Just 14% of all U.S. adults say they have used ChatGPT for entertainment, to learn something new, or for their work.

Most Americans say racial and ethnic bias in hiring practices and performance evaluations is a problem, but they differ over how big of a problem it is.

62% of Americans believe artificial intelligence will have a major impact on jobholders overall in the next 20 years, but far fewer think it will greatly affect them personally. Majorities oppose using AI in making final decisions on hiring or firing.

Concern among U.S. adults about cryptocurrency is broad, but some groups are more concerned than others. Only 18% are somewhat confident in crypto.

Experts are split about how much control people will retain over essential decision-making as digital systems and artificial intelligence spread. They agree that powerful corporate and government authorities will expand the role of AI in people’s daily lives in useful ways. But, many worry these systems will diminish individuals’ ability to control their choices.

There is significant discomfort among Americans with the idea of AI being used in their own health care. Yet many see promise for AI to help issues of bias in medical care.